Shipping/Returns

Shipping Policy

All orders totaling over $40 ship for free. All other items will have shipping calculated at checkout.

Shipments to the Contiguous 48 US States

Orders $40 and over qualify for our free shipping, which will be sent via UPS or USPS at the discretion of Wrench LLC; DBA: Moto Republic.

Customers also will have at the checkout page the chance to select the shipping method of their choice. We offer shipping services by UPS, USPS, FedEX and DHL.

For further questions about specific delivery ETA based on the exact item(s) you want to purchase, please call or text us at (323) 999-7828, email us at store@motorepublic.com, or Drift chat via our website before placing an order.

Shipping Turnaround and Cutoff Times

We do our best to process incoming orders within 24 hours of receipt. Orders received by 10AM on regular business days will be processed the same day. Orders received after 10AM or on weekends or holidays will be processed to ship out the following business day.

Shipping Turnaround and Cutoff Times

A shipping confirmation email including carrier specific tracking information will typically be sent within 24 hours of an item shipping. For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information either Tuesday evening or Wednesday morning.

Shipping Method Explanation

Business days are Monday-Friday; Holidays, Saturday and Sunday are not included in shipping days. Shipping timelines are estimates and are not guaranteed. For a more specific delivery ETA based on the exact item(s) you want to purchase, please call us at (323) 999-7828 or email us at store@motorepublic.com.

Shipping Changes

Shipping changes after an order is shipped, such as intercepts, address change, and will call pick-up may be subject to a $12 Service fee per shipment.

Order Cancellation

If you change your mind, act quickly! We turn around and process orders extremely quickly. Call (323) 999-7828 or email store@motorepublic.com.


In-Store Pickup

Moto Republic offers the option of in-store pickup. If you are purchasing from out of state, we encourage you to enter the store address (5037 Eagle Rock Blvd, Los Angeles CA 90041) as the “ship to” address, so that local sales tax is calculated correctly. If you order for in-store pickup with an out-of-state shipping address, we will still process and hold your order, but sales tax will be due upon pickup.

Damaged Goods

If an item arrives visibly damaged, please contact Moto Republic Customer Service immediately. Claims are handled through the shipping carrier, but Moto Republic will assist customers with these claims to the best of its ability.

Please email us at store@motorepublic.com or call us at (323) 999-7828 during business hours with any questions or for assistance on delivery timelines!

Returns

We offer a 30-day return policy on new, unused merchandise with all original tags and packaging.  

To complete your return, we require a receipt or proof of purchase. Return shipping is the responsibility of the customer. Either send the item back on your own to arrive at the store no later than 30 days after the original purchase date.

We would be happy to facilitate return shipping by sending an at-cost return label with the carrier of your choice - USP, or USPS only. Contact our support team at store@motorepublic.com in order to obtain an at-cost courtesy label, the cost of which will be communicated at the time we send it, and if you opt to use our return label, the cost will be deducted from your return.

Exchanges

Return shipping is the responsibility of the customer, but for exchanges our normal optional shipping policy applies for all orders over $40 going to the lower 48 states.

Refund Policy

IN-STORE RETURNS/EXCHANGES

Moto Republic accepts returns or exchanges within 30 days of original purchase. All returns must of course be in as-new condition—not worn, altered, or washed, and with all original tags intact.

If these conditions are met and the item is in perfectly resalable condition, regular-priced merchandise may be returned for a full refund.

Refunds will be issued and exchanged items will be dispatched only after the returned goods have been received and undergone a quality control check. For more information or for any questions please contact store@motorepublic.com.

ONLINE RETURNS/EXCHANGES

Returning online orders can be a pain in the butt -- we try to make it easy. You don't need an RA number or other authorization as long as the item will arrive back at the store 1) within 30 days from the day it left the store, and 2) the items to be returned/exchanged are in as-new, original condition. 

If you're exchanging and don't want to wait for the first item to find its way all the way back to Brooklyn, simply place a new order for the desired item and as soon as the first return is processed we'll refund your first order ASAP.

We ship all orders and first exchanges for free on any order over $40. The cost of return shipping is the customer's responsibility. 

RETURN LABELS

We are happy to send you an at-cost return shipping label for your convenience. If you are returning an item, we can deduct your return shipping cost form the original sale amount. If exchanging, we can send you a PayPal invoice to cover the cost.

If you’d like us to email you a return label (printable on standard 8.5x11” printer paper) please email us at store@motorepublic.com with your request. If you have a preference please specify USPS or UPS. We will deduct the actual cost of shipping from your refund, or in the case of an exchange can invoice you for it separately.

If not requesting a shipping label then secure postage (we also recommend insured) is your responsibility. Once received we will credit the credit card or PayPal account used to purchase the item, minus any shipping charges.

Please send all returns and exchanges to: 


Returns & Exchanges
Moto Republic
5037 Eagle Rock Blvd
Los Angeles CA 90041

SALE AND FINAL-SALE ITEMS

All items purchased on sale are final sale and cannot be returned or exchanged.

FOOTWEAR

Upon receiving your shoes, check the sizing by trying them on indoors, on a carpeted surface so as not to blemish the soles. We do not accept returns or exchanges on shoes that are scuffed, marked, or worn. Footwear returns and exchanges must include the original box, undamaged and free of postal labels. Footwear returns without the original designer packaging will not be accepted.

HELMETS

Helmets are eligible for return only in as-new condition, complete with original packaging and packed safely and securely for shipment. As with any return merchandise, gear that has been ridden, exposed to the elements or shows any sign of wear is not eligible for return.